Orders
Managing Orders
Last Updated: February 22, 2025Orders are created when a customer completes the checkout process, and they are visible by Admin and Shop Manager users only. Each order is given a unique Order ID. Order...
Viewing Orders
Last Updated: February 22, 2025Viewing orders When you start taking orders, the Orders management page begins to fill up. View these at: WooCommerce > Orders. Each row displays useful details, such as order number...
Order/Customer Notes
Last Updated: February 22, 2025The Order Notes panel displays notes attached to the order and can be used for storing event details, such as payment results or reducing stock levels, or adding notes to...
Adding an Order Manually
Last Updated: February 22, 2025To add an order: Go to: WooCommerce > Orders. Use Add New at the top of the page. The Single Order page appears. Input customer details, add line items, apply...
Paying and Refunding Orders
Last Updated: February 22, 2025Paying for an Order Customers can pay for orders assigned to them by logging into the site (if required). An info message will appear if customers attempt to pay for...
Removing Personal Data
Last Updated: February 22, 2025Starting with WooCommerce 3.4+ it is possible to remove customer data. On the Orders screen, under Bulk Actions there is a “Remove personal data” option that will remove the data...
Multi-Site Order
Last Updated: February 22, 2025Starting with WooCommerce 3.4+ there is now a widget that appears under Dashboard that shows order information from across all sites. You can click on an order to be taken...
Troubleshooting
Last Updated: February 22, 2025Understanding Order Statuses in Relation to Payment Gateways STATUS DESCRIPTION PAYMENT GATEWAY COMMENTS ON HOLD Awaiting payment – stock is reduced, but you need to confirm payment Usually seen...
